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171 Rue de Liverpool
Gatineau QC J9J 4G8

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Frequently Asked Questions

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What Cleaning Services Are included?

We provide our professional maids cleaners with the cleaning products and cleaning equipment needed to clean your home or office. If you prefer that our maids  cleaners use your own products, please make a note in your appointment with instructions to assure the best and most efficient cleaning service experience.

Each of the office or home cleaning services is unique, the following cleaning services are included in every service package we provide with pride and care.

Bathrooms Cleaning

  • Cleaning of toilets, showers and sinks.
  • Dusting of all surfaces
  • Wiping of all mirrors and glass/furniture surfaces.
  • Vacuuming/cleaning floors
  • Taking out the garbage

Rooms and common areas Cleaning

  • General dusting of all surfaces
  • Wiping of mirrors and glass/furniture surfaces
  • Vacuuming/cleaning floors
  • Take out the garbage

Kitchen Cleaning

  • General dusting of all surfaces
  • Wash dishes / load dishwasher
  • Clean exterior surfaces (stove, cabinets, refrigerator)
  • Vacuum / clean floors
  • Take out the garbage

Extra services available

Please visit our commercial and residential cleaning services page for more information

Your rates: how does it work?

Our rates are not based on hourly rates. Instead, they are determined according to the size, conditions, frequency of housekeeping visits and specific features of the residence. They are fixed prices, which means they are more advantageous for the client because there are no nasty surprises at the end.

Can the cleaning be postponed or cancelled?

It is possible to cancel or reschedule for free up to 24 hours before your reservation date. You can cancel less than 24 hours before your appointment, but you will be charged a $40 fee. You cannot reschedule or cancel an appointment less than three hours before your appointment.

Does The Ottawa Cleaners provide its own equipment and products?

Absolutely! Our maids cleaners provide environmentally friendly supplies. We do bring a vacuum cleaner, a mop and natural cleaning products, among others. However, we do not bring a ladder or step ladder, toilet brushes or pest control products. For any special requests, please contact us at least 24 hours before the scheduled appointment.

Do I have to be present?

Whether or not someone is present in the space during your cleaning appointment is at your discretion! When you make your reservation, you will need to give us entry instructions. If you have a concierge or can hide a key somewhere, there is no need for you to be present. You can also stay around during the cleaning.

Is The Ottawa Cleaners insured and bonded?

Yes, Cleany is insured and bonded.

Do you clean environmentally friendly?

Yes, indeed we do! Green cleaning is a no cost upgrade that we provide at your request. Just choose green cleaning when checking out or let us know when you make your reservation and our cleaner will provide cleaning supplies at no extra cost to you.