Privacy Policy

At The Ottawa Cleaners, we are committed to maintaining the trust and confidence of our visitors to our website and clients of our cleaning services. In this Privacy Policy, we provide detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

1. Information We Collect

When you visit our website, request a quote, or book a cleaning service (residential housekeeping, office cleaning, deep spring cleaning, or post-construction cleaning), you may be asked to provide certain personal details. The types of personal information we collect include:

• Identity and Contact Data: Your name, physical address, email address, and telephone number (call/text contact preferences).
• Property Details: Number of bedrooms, bathrooms, square footage, and layout constraints to provide accurate flat-rate quotes.
• Billing Data: Transaction records and basic details required for processing invoice payments.
• Technical and Usage Data: IP address, browser type, and anonymous metrics collected via cookies and analytical tools.

2. How We Use Your Information

We process your personal information to deliver professional cleaning services and maintain customer relationships. Specifically, we use your data to:

• Provide detailed cost estimates, schedule appointments, and coordinate cleaning teams.
• Send booking confirmations, changes, and service notifications.
• Process secure payments for completed cleaning jobs.
• Respond to customer support requests and follow up on quality assurance.
• Maintain legal compliance under Ontario and federal Canadian regulations.

3. Data Protection and Security

We prioritize the safety of your personal information. We implement robust physical, technical, and administrative security protocols to safeguard your data against unauthorized access, loss, or theft. Our website uses secure SSL encryption (HTTPS) to transmit all quote requests and communication securely. Direct database rows are protected by state-of-the-art server firewalls and security filters.

4. No Sharing of Personal Data

The Ottawa Cleaners does not sell, lease, rent, or distribute your personal contact information to third-party marketing companies. Your data is strictly used by our internal staff and vetted cleaning professionals to perform the booked tasks.

5. Cookies and Web Analytics

Our website utilizes cookies to improve user experience and analyze traffic patterns. We use analytical packages (such as Google Analytics) to monitor website performance, load speeds, and user navigation paths. This data is collected in an aggregated, anonymous format that does not identify individual visitors.

6. PIPEDA Compliance (Canada)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) to guarantee Canadian citizens control over their personal data. You have the right to request access to the personal data we hold about you, request corrections to incorrect data, or request the deletion of your personal records from our active database.

7. Contact and Support

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy compliance officer:

The Ottawa Cleaners
📍 171 Rue de Liverpool, Gatineau, QC J9J 4G8
📞 Phone: +1-613-261-2358
✉️ Email: [email protected]